What it is
NEXXSS unifies every channel where your customers reach you — Facebook DM, Instagram DM, WhatsApp, Telegram, Discord, SMS, email, and a web-chat widget — into a single inbox. From there you can:
- Reply manually or with AI
- Automate replies and follow-ups with workflows
- Track customers, deals, and conversations in one place
What it isn't
- Not a generic chatbot — every reply is grounded in your knowledge base
- Not a CRM you bolt on — it's the inbox + CRM together so context never gets lost
- Not just a Zapier for messages — workflows can run AI, branch on conditions, hit external APIs, and route to humans
Where to start
- Connect a channel — Settings → Integrations
- Use a workflow template — Workflows → Use Template
- Watch the inbox — messages from every channel land in one place